Phoenix Psychological Services Public Workshop Booking Terms & Conditions

The following terms and conditions apply to any person registering for a Phoenix Psychological Services public workshop. Please note the terms and conditions for in-house corporate workshops will be forwarded with the quote.

If you are seeking to cancel and get a refund:

All our workshop tickets are non-refundable. This doesn’t mean that you can’t give us a call 0410 667 281, as we are more than happy to discuss your reasons for wishing to cancel. You are welcome to organise and send a friend in your place and if there has been a request for pre-course work to be completed you will need to share that with them and they may need to catch up ‘on the fly’.

If you would like to transfer to another workshop:

We will try to accommodate you by issuing a credit for attendance at another workshop of equivalent value if you are too unwell to attend and we will need a doctor’s certificate or a letter from your mental health professional confirming your inability to attend. You may need to select a different topic and if no other workshops are available within the transfer period, then the purchase will by default being non-refundable.  Only one transfer is permitted and the credit will need to be used within 12 months of the original workshop date. Illness is the only condition that we will consider for issuing a credit.

If you forget or just don’t show up on the day i.e. non-attendance;

If you fail to attend a course, the course fee will not be refunded or transferred to another date. Please make sure you put the date in your calendar and we will be looking forward to seeing you at the workshop.

Other general information;

Phoenix Psychological Services reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. In the event of a course cancellation, we will offer you the option to transfer to another date or to receive a full refund. Other personal costs such as travel expenses or accommodation will be your responsibility so please confirm with us that the course is running before you outlay any additional expenses.

The information provided by Phoenix Psychological Services is correct at the time of publication but may be subject to change. Phoenix Psychological Services reserves the right to change dates, venue location, content or facilitators at its discretion, and to refuse to accept a booking.

Please remember our goal is to provide a committed and professional service to our clients and we do offer great workshops that help people find and follow their bliss in life. Whilst we are clear on our terms and conditions of ticket purchase, we do understand that some circumstances go beyond the normal and we are always open to have a conversation. If you need to call us please do so on 0410 667 281. However, in the spirit of Marshall Rosenberg please accept that we will listen to your feelings, needs and request and may still be unable to say yes to what you are asking of us.